FAQ

​How Do I Place An Order?

​1) Go to the "shop" page (click the link above)

2) Select and add the items to your cart that you wish to purchase

3) Checkout

​In advance we would like to thank you for ordering through Gift Products & More

Payment and Shipping

Payment is due when placing the order, we accept all major credit and debit cards as well as PayPal

We aim to ship your order within 2 business days unless otherwise stated.

"Made to Order" products will be shipped within 5-7 days

When we are ready to ship your items we will let you know of the tracking number and courier details, so you can track your order!

I need to change or cancel my order?

Should you need to change (or cancel your order) you must advise us asap. Custom products will have production started 48 hours AFTER you have placed your order.

If you cancel your order before we start making your order you will be entitled to a FULL refund

If you cancel your order after we start making your order Gift Products & More reserves the right to charge a cancellation fee up to 50% of the order cost

 

I would like to make a custom order OR order a product you don't have listed on your website?

SURE, No problem

1) If you would like to inquire about us making a product that isn't listed or shown on our website, please feel free to ask us, we will get back to you asap with a yes or no if we can make it / get it in or not and will get back to you asap with a price!

2) If you need us to make a custom order of any of our products, we're happy to help

All you need to do is email: giftproductsandmore@gmail.com with your requirements, be sure to give us as much information as you can.

ie: product/s you are after, quantity required, date it's required by.

We will get back to you within 48 hours with a quote (including delivery)

Sponsorship

All sponsorship inquiries can be emailed through to giftproductsandmore@gmail..com

We will get back to you asap if your request has been approved.

We DO NOT give cash donations to organizations, if your sponsorship application is approved the donation will be in the form of any of our custom or hand made products.

Fundraising

Due to COVID-19, we have currently suspended all of our fundraising products.

Please feel free to contact us if your would like any information on our fundraising products

BULK orders

We are happy to take bulk orders for any of products, all you need to do is contact us through our contact page with what you are after make sure you include the product you need quantity and the date you need it by. We will get back to you asap with a quote including delivery

Returns & Refunds

1) NO returns for "change of mind"

2) NO refunds on sale items

3) Items damaged during transport, please advise us within 5 days of delivery. Please email details and proof of damage to giftproductsandmore@gmail.com

We MUST receive photo proof to support your "damaged in transport" so we can pass the claim onto our transport company. we will either issue with a refund OR send out replacement stock at no charge

4) Returns of custom products - We do not accept returns on custom orders. if your product arrived damaged, you will be offered a replacement to be sent out asap at no charge

5) All requests for returns are to be made no more than 21 days after delivery

6) Returns are at the cost of the buyer - this depends on the issue and ALL returns are at the discretion of Gift Products & More

7) All refunds and returns are subject to management approval

​Privacy Policy

​Gift Products & More doesn't store or sell ANY of your personal information.

We only keep your email address if you sign up for our newsletter

Newsletter

Please feel free to sign up for our newsletters, we'll try not to clog up your inbox so will only send you 1 newsletter at the start of each month. If we have something that's really important we may send you an additional newsletter.

Click on our "newsletter" page to sign up!

Still need help?

click on the "contact" page (link above) and let us know what information you need, we'll get back to you asap